Mike Pink - Head of Consumer Sales
We’ve had a great start with RSS, in the same 4 month period compared to last year on our old ecommerce s ystem we’re 30% up and feedback on the speed of transaction and ease of use from supporters has been very positive.
Gill Wilkinson - Head of Retail commented:
We wanted a new system that would speed up the sales transaction times - particularly on match days when fast throughput is essential. We also wanted a fully integrated system that was easy to use , with the benefit of extensive reporting and the ability to access the system when I am away from my desk. I have noticed a big improvement since installing the system & the levels of support we get from R&SS have been excellent.
Andrew Dixon – Retail Stock Systems Manager at Middlesbrough FC commented:
We installed the Retail & Sports Systems system in August 2014 and were delighted with the immediate impact it had on our sales and service levels.
Our online sales in particular have been fantastic - it has made a massive difference when compared with our old system and also made our face to face transactions much quicker.
The service and support we have received from Retail & Sports Systems has been excellent and I would not hesitate in recommending them to anyone.
Ray Evans, Managing Director for Campo Retro commented:
We wanted to create something very unique that would enable us to showcase our fantastic range of products whilst also have the ability to engage consumers with interesting content as every product we sell has a story to tell. To achieve this we needed a company who could interpret our unique requirements and assist us in creating a retail platform that gave us the functionality to showcase our products & provide the necessary back office processes to enable first class service for the customers. Retail & Sports Systems certainly impressed us with their knowledge & proven track record of the sports retail market. They were prepared to do whatever was required in order to meet our tight deadlines that resulted in the website being launched on time & on budget. We have been delighted with the cooperation we have received from Retail & Sports Systems so far and we look forward to building a long term partnership moving forward.
Andy Duckworth Marketing Director commented:
We work with companies who share our vision and passion and can deliver a fully integrated best in class solution. I was impressed by the enthusiasm shown by the R&SS team which, combined with their proven ability to integrate into our Ticketing & CRM partners, will ensure we offer our supporters a great experience. The real time information that a fully integrated system provides will enable us to communicate more effectively with our fans.
Michael Rea - Head of retail commented:
I wanted a fast efficient Retail system that would help increase throughput on match days. Having control of all the content - both online & in the retail environment - is a big plus for me & enables me to react very quickly in the fast moving Rugby arena. The extensive promotional functionality enables me to drive sales forward at a much quicker pace.
Alex Harris - Commercial Manager commented:
We were working with several disparate systems so it was difficult to collate accurate information. It was important that the new system was fully integrated. I especially like the real time reporting & visibility of stock which makes forecasting & planning much easier.
Chris Brewer - Head of Media & Ticketing commented:
Integration into our ticketing system was essential & R&SS had a proven track record in this area. I need a system that can grow & adapt to the changes in our environment & like the flexibility it gives. The integration into our CRM system is also important as we want to increase our focus on customer loyalty & really get to know our fans.
Peter Carter – Operations Manager at St. Helens commented "We have been delighted not only with the system but with the level of support we have received from Retail & Sports Systems since the installation which has been excellent throughout. The system is so robust that when we lost our internet connection at the store for 6 days, we were able to carry on trading as normal & did not need to do anything when the connection was restored – I was expecting a lengthy call to support. It has certainly made my life a lot easier".
Steve Law – Merchandise Manager at St Helens also commented "I can honestly say that we have been absolutely delighted with the system that we have invested in. It is very user friendly at both store and back office level. The hardware and software have proved extremely reliable and the back up from our dedicated helpdesk is second to none. Nothing is ever too much trouble and any issues or queries that we may throw at them always get resolved efficiently and satisfactorily. I have no hesitation in recommending RSS to any business looking to improve their ecommerce & epos systems".
Just keepers Managing Director Ian Milne - ‘The new website is a big improvement for us as all the orders received are now processed automatically whereas before we used to spend most of the morning processing them.’
Wayne Cowen – Head of Retail – ‘since installing the R&SS system we have seen a substantial increase over the same period the previous year, I get instant reports which I can access from any location enabling me to make quick decisions which are crucial in this type of business. Support calls are always handled promptly & if we make any request for changes to the system that would benefit other users; these are done at no cost. The migration from our old system including transfer of customer & stock records was seamless & did not involve any additional work on our part’.
Leanne Moss – eCommerce & Operations Manager – ‘The new system has made my life a lot easier , I can manage the website content much faster than before & the integration into our carriers means we can ship twice the amount of orders were previously shipping so have been able to cope with the increased revenue without taking on additional staff’.
Lee Barton – Retail Manager – The RSS system is a user friendly, speedy, and comprehensive retail system. Since it’s installation the customer experience instore and online have improved significantly leading to a substantial increase in trade. The reports enable accurate, quick decisions to be made, a necessity in this fast paced environment. Further to the success of the system itself the service provided throughout by RSS has been nothing short of exemplary.
Clare Scarth - Head of Retail - Gone are the dark ages of having a system that does not understand the needs of a sports club. RSS delivers an integrated epos system that allows us to maximise sales potentials in and outside the ground. We now have a system that can develop constantly with new technology offering our customers the easiest of shopping experiences and that is simple for employees to use. Reporting is accurate and portrayed in a logical manner.
Customer support is second to none and I fail to believe there is any more friendly company to deal with out there!